Refund Policy

This Refund Policy applies to every purchase made through DALCIA LTD, trading as Taurus Arena. It forms part of our Terms and Conditions, and you accept it each time you place an order.

1. All Sales Are Final

DALCIA LTD sells digital services that are made available to you immediately after payment. For that reason, all purchases are final and non-refundable, in whole or in part. This includes, without limitation:

  • Evaluation challenges, of any program and any account size;
  • Add-ons and optional features purchased with a challenge or afterwards;
  • Resets of an existing account;
  • Activation fees;
  • Extensions and renewals of an existing account.

No refund is issued if you fail a challenge, if you breach the trading rules, or if your account is suspended or terminated under our Terms and Conditions. No refund is issued if you never use the account you purchased, or if you use only part of the period you paid for.

2. Immediate Delivery and Waiver of the Right of Withdrawal

Where consumer law grants you a fourteen (14) day right of withdrawal for services bought at a distance, that right does not survive the immediate performance of the service.

Before you complete a purchase, you are asked to tick a box by which you expressly request the immediate performance of the service and acknowledge that you lose your right of withdrawal once performance has begun. Ticking that box is a condition of the sale: without it, the order cannot be placed.

Performance begins as soon as your account or credentials are made available to you, which happens immediately after payment.

3. Exceptional Refunds

A refund may be granted at the sole discretion of DALCIA LTD. It is a commercial gesture and never an entitlement. Situations in which we normally do so include:

  • A duplicate payment for the same order;
  • A technical error on our side that charged you for a service you did not receive.

Where a refund is granted, it is returned to the payment method used for the original purchase, and the corresponding account or service is withdrawn.

4. Chargebacks

If you dispute a payment with your bank or card issuer instead of contacting us first, DALCIA LTD may suspend or terminate any account registered in your name, and may refuse any future purchase, until the dispute is resolved. Any fee charged to DALCIA LTD by the payment provider as a result of the dispute may be deducted from any sum otherwise due to you.

5. How to Contact Us

Any question about this policy, and any request for an exceptional refund, goes through our help centre. Please contact us there before raising a dispute with your bank: most billing problems are settled within a few hours.

You may also write to support@taurusarena.com.

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